Customer service

REDEX Group provides a complete spectrum of technical services to support the entire product value chain. Our customer service offers an extensive portfolio of advanced services developed to enhance the plant operating performance, from the process to the maintenance point of view.

In addition to traditional maintenance, repair, troubleshooting, and spare parts, Cassette revamping for levelers, backing assemblies repair and new supply of operating parts, REDEX Group’ specialists are available to inspect, audit, and recommend process improvements and upgrade opportunities. Specialized services for rebuilding and rehabilitating equipment extend and expand the economic return on asset investments.

With online and remote assistance using internet connection, we can share your plant applications and help you to fix current issues you are facing or improve performance of your equipment.

Our service centers in Europe, Asia and USA are also dedicated to support locally our customers and provide training for your operators, commission new equipments.