Customer service

For us, service is not just a word or a department in a company. For us, service means continuing the path we have started with our customers.

REDEX Group offers the possibility to support all customers in Europe as quickly as possible due to its geographically favorable orientation with manufacturing and development locations in France, Germany and Slovakia.

With the additional locations in the USA and also in Asia, we also offer overseas customers local service and advice for customer enquiries.

Full commissioning service is available worldwide through the engineering team used to travel over Europe, Americas, and Asia.

ln addition, REDEX Group service centers are ideal places for training on its high precision rolling mill equipments like daily settings, use and maintenance.

“Commitment to quality and reliability” – is not an empty phrase for the Rolling Mill Division of REDEX Group.

We are convinced that quality has its origin in the minds of our employees. That is why we see it as one of our most important tasks to raise quality awareness in our house.

We work systematically on improving the qualifications of our skilled workers. In order to create an optimal basis, our employees are trained from the beginning of their employment.

The extraordinarily high-quality level of our products and the feedback from our customers is the best proof of this. 

After Sales and service does not mean just selling spare parts after a new project is installed. We take care for the whole lifetime of the existing machines. Have a look into our wide range of services we can offer.